Launching our New Incident and Request Management Tool!

Always seeking ways to improve and simplify the management of your requests and incidents, Miguel Hernández University (UMH) is taking a step forward. Therefore, we are pleased to announce that shortly, our service will join others at this university in adopting the new Incident and Request Management tool, called Ticketing UMH.

Simple and Fully Integrated Access

Accessing this new platform will be as easy as ever:

• You can enter directly through the same web address you used before: cau.umh.es.
• Additionally, you can find it via your UMH single sign-on access (acceso identificado), simply by searching for the application named “Gestión Incidencias“.

A Tool with the UMH Seal

We want to highlight that this new tool is an in-house development project by Miguel Hernández University. This allows us to adapt it perfectly to our specific needs and ensure full integration with the existing infrastructure.

Furthermore, its use is fully integrated with the university’s single sign-on access, guaranteeing security and facilitating access with your usual credentials.

A Double Commitment to Support: Introducing the TickB Blog

Along with the launch of the new support tool, we want to offer you an additional high-value resource for self-help and doubt resolution:

Shortly, we will make the new self-help blog TickB available to the university community. This space has been created to become your first stop when resolving common problems. Currently, TickB has more than 150 consultation articles available in Spanish, Valencian, and English. Check TickB before opening a ticket!

How will the Transition work?

We understand that change brings questions, so we want to be fully transparent about the transition process from the old tool to the new one:

• Content will not be migrated: The tickets, incidents, and requests that already exist in the old tool will not be transferred to the new one.
• Continuity of the old tool: We will continue working with the old application as long as there are open cases within it. Once all pending tickets are closed, the old application will be discontinued.
• Consulting old requests: It will be possible to check the status of our old incidents until next November 14th; to do so, access the website cauold.umh.es.
• Email notifications: As part of the transition process, it is important to emphasize that email notifications will continue to be sent from the old application when tickets are closed or comments are added.

We are convinced that this double strategy (Ticketing UMH + TickB Blog) will significantly improve how we manage and resolve incidents and requests at UMH!