IT Infrastructure » Introduction

Introduction

Technology and infrastructure for learning, teaching, research, and work at UMH

The IT Infrastructure Service (SII) provides, maintains, and improves the IT services, resources, and infrastructure That make much of the day-to-day activity at Miguel Hernández University of Elche possible.

Facilities at Miguel Hernández University

Our purpose

To provide the university community with IT services and infrastructure that are reliable, secure, accessible, and responsive to its needs and to the effective operation of the University.

We work to make technology easy to use, available when needed, and able to evolve with new ways of learning, teaching, conducting research, working, and collaborating.

Who do we serve?

We support students, PTGAS, and PDI and, depending on the service, other groups and visitors to UMH. Access and available features depend on the conditions and scope of each service.

What do we do?

Our work is organized into 6 areas covering everything from user support to the technology infrastructure that keeps the University connected and operational.

User support and assistance

The User Support Center (CAU) is the main point of contact for requesting help, reporting an issue, or submitting a request related to the University’s IT services.

When a member of the university community contacts the CAU through the form, by phone, chat, or email, a tracking ticket is created and the request is assigned to the appropriate technical team.

See what’s included

IT questions, requests, and incidents.
Troubleshooting and problem resolution.
Help Center with over 200 guides, tutorials, and answers.
Desktop and end-user computing support.
Remote and in-person assistance when needed.

IT equipment, software, and printing

We manage and support the IT equipment and software used in university activities throughout the different stages of their lifecycle.

See what’s included

IT equipment for PTGAS and, where applicable, PDI.
Installation and maintenance of corporate software.
Institutional software licenses.
Campus licenses for teaching or students.
Software available to different user groups.
Centralized printing service for PTGAS / PDI.
Provisioning, maintenance, renewal, and retirement of IT equipment.

Networks and communications

We provide the connectivity and communication services needed to work, study, and collaborate across UMH campuses.

See what’s included

Wired network.
Wi-Fi.
Remote access to University resources.
Landline telephone services.
Mobile telephone services.
Videoconferencing.
Communications infrastructure and services.

Classrooms and teaching spaces

We manage the technology resources that support teaching and other activities in classrooms, laboratories, and other UMH spaces.

See what’s included

IT equipment in teaching classrooms.
Equipment in teaching laboratories.
Interactive displays and audiovisual equipment.
Technology resources and software for teaching.
Virtual desktops and environments.
Maintenance of the technology resources associated with these spaces.

Systems and technology infrastructure

We manage the technology infrastructure that enables IT services and keeps the University’s systems operational.

See what’s included

Data Centers (CPD) in Elche and Sant Joan d’Alacant.
Systems and servers.
Storage.
Corporate databases.
Infrastructure supporting IT services and applications.
Continuity, availability, and evolution of the technology infrastructure.

IT purchasing and procurement

We centralize and support the procurement of IT equipment, supplies, and services to help ensure efficient, consistent purchasing aligned with the University’s needs.

See what’s included