IT Infrastructure » IT Service Desk (CAU)

IT Service Desk (CAU)

Get help, report issues, and submit IT requests

The User Support Center (CAU) is the main point of contact between the IT Infrastructure Service (SII) and the university community for getting help, reporting issues, and submitting requests related to the IT services at Miguel Hernández University of Elche (UMH).

For: the entire university community: PDI, PTGAS, and students.

How can we help you?

The CAU can help you with questions, issues, and requests related to the University’s IT services and infrastructure.

Access to IT services.
We answer your questions and help you find the right process or resource. For example: how to access a UMH application or service.
IT equipment.
We support IT equipment for PTGAS and, depending on the service or circumstances, also for PDI and students.
Teaching and research.
We provide support for equipment and technology resources in classrooms and spaces used for teaching and research.
Software and licenses.
We help with access, installation, and use of institutional applications and licenses.
Networks and connectivity.
We provide support for the University’s wired network, Wi-Fi network, and other communication services.
Telephony and videoconferencing.
We handle issues and requests related to landline and mobile phone services and videoconferencing systems.
IT purchasing and procurement.
We support the purchase of IT equipment, supplies, and services through UMH Framework Agreements and Dynamic Purchasing Systems.
IT infrastructure.
We support technology needs related to new spaces, renovations, building upgrades, and IT facilities across the University.

View the Service Catalog →

Important: Equipment support is provided only for devices registered in the UMH inventory. Personal devices or devices that are not registered in the UMH inventory are not covered.

Support hours

Regular hours
Monday through Friday, from 08:00 h to 18:30 h.

Summer hours
From June 1 through September 30, Monday through Friday, from 08:00 h to 15:00 h.

Holiday periods:
During August, Easter, and Christmas, availability depends on the University’s operating schedule. Check the dates in the PTGAS Work Calendar.

Support tailored to each issue

Depending on the type of issue or request, support may be provided at different levels.

Technical support.
This is the first level of support, diagnosis, and resolution. It includes remote assistance when needed.
On-site support.
Provides in-person assistance and on-site support at the different campuses when needed.
Specialized support.
Specialized technical staff assist when a request requires specific technical expertise.