To search for a specific product within the file 2025_AM_08 for the supply of IT consumables and printing supplies, you can perform an initial search using the general search field, or, if you know the product reference, you can search for it directly using the reference search field.

To narrow down the search results, you can use the filter by adding Lot 1 - IT Consumables and the desired Category. (from here you can consult the 83 categories available in this framework agreement).

If, when using the search engine, you have not found the product you wish to purchase or one that meets the specifications you need, you can request assistance via an IT Request at cau.umh.es, and we will contact you.

If you need to contact the supplier regarding a specific order, access the page of the order in question

At the bottom, you will find a form where you can write your query in the observations field and then press the yellow 'Claim order' button to request more information.

This message will reach the supplier directly, and you will receive the response at the email address indicated in the order details.

An item purchased through this framework agreement may be returned for one of the following reasons:

• Justified cause (defective product or non-compliant with the request): returns will be accepted within 30 calendar days following receipt, with the supplier bearing the costs.
• Without a specific cause: the petitioner will have 14 calendar days from receipt, provided the product has not been unpacked, with the return costs borne by the petitioner.

In both cases, the return must be processed using the "Claim order" button located at the bottom of the order for which the return is requested.

The fact that an item (such as hard drives, memory, graphics cards, etc.) is acquired through the FA for consumables does not exempt the obligation to inventory it. Although these components are replaceable and do not alter the nature of the main equipment, their registration depends on heritage and asset regulations.

You must contact the Asset Management Unit for inventorying whenever these two requirements are met after evaluating the offers:

 

1. That the unit value is over €300 (excluding VAT).

 

2. That its estimated useful life is more than one year.

Please remember that, even if the purchasing application does not block the process or require uploading the RC (Budgetary Commitment) in this specific FA, the University's inventory regulations remain mandatory.