The IT Infrastructure Service (SII) has implemented a satisfaction survey system that is automatically activated after finishing calls received at the extension 8582. This system aims to provide greater feedback and improve the quality of the service offered by collecting user opinions quickly and efficiently.

How does it work? At the end of each call, users are informed that they can participate in a brief survey. The survey consists of a single question, asking the user to rate the telephone assistance received on a scale from 1 to 5. This process is completely voluntary and the IT Infrastructure Service encourages CAU users to participate in this initiative, as it provides the following benefits:

• Continuous service improvement: Ratings will help identify areas for improvement in telephone support and implement adjustments to optimize the experience.
• Streamlined participation: As it is a short and direct survey, it does not impose an additional burden on the user and ensures a high response rate.
• Real-time feedback: The SII will have immediate information on user satisfaction, allowing for a more efficient reaction to potential issues.
• Commitment to quality: This system reinforces the UMH’s commitment to excellence in public service.