The IT Infrastructure Service, in accordance with the management of the Miguel Hernández University, has the following functions:

• IT Service Desk Management (CAU):
  • IT incident management.
  • IT hardware repair management.
• IT equipment and corporate software management:
  • IT equipment management for PDI (Teaching and Research Staff) and PAS (Administrative and Service Staff).
  • Installation of corporate software.
  • Centralised printing service for PAS.
  • Corporate databases – Oracle.
• Communication services management:
  • Telephony network management:
    • Landline telephony.
    • Mobile telephony.
    • Videoconferencing.
  • UMH network management:
    • Wired network.
    • WIFI network.
    • Remote network access (VPN).
• IT labs management:
  • Management and maintenance of teaching lab equipment.
  • Management and maintenance of research lab equipment.
• Campus and teaching licensing management:
  • Microsoft Campus Agreement.
  • Teaching software licenses.
  • Institutional software licenses.
  • Office 365 Portal (MiUMH).
• Audiovisual media management:
  • Management and maintenance of audiovisual media.
• Data Centre management (CPD):
  • Management and maintenance of Elche and San Juan Data Centres.