2.1 Order reception

The delivery period for orders within this framework agreement is set at 48 hours from order confirmation.

Once the order is received, we must check that the item received corresponds to the one requested and that it functions correctly.

IMPORTANT: In case of receiving an incorrect item or one with a malfunction, it will be necessary to contact the company via the “claim order” button located within the Order itself.

In this practical case, we requested a 32GB SD memory card; therefore, we should check that the item received is of the requested brand and type.

What should I do if I received an item in poor condition or want to return it?

An item purchased through this framework agreement can be returned for one of the following reasons:

• • • Justified cause (defective product or not conforming to what was requested): returns will be accepted during the 30 calendar days following receipt, with the supplier assuming the costs.
    • No specific cause: the petitioner will have 14 calendar days from receipt, provided the product has not been unpacked, with the return costs borne by the petitioner.

In both cases, the return must be processed using the “Claim order” button located at the bottom of the order for which the return is requested.

2.2 Reject / Claim order / Confirm delivery

Companies have a delivery period of 48 hours. Once this period has passed, we can manage the order directly from the application, either by claiming it, canceling it if necessary, or confirming its delivery.

2.2.1.- Reject order

It is important to remember that cancellation should only be carried out in duly justified cases.

2.2.2.- Claim order

The “Claim order” button can be used to contact the company, for example to inform about a problem with the order reception or to request the invoice.

2.2.3 Confirm delivery

If delivery has been successfully completed, we can close the order in the application using the “Confirm delivery” button, recording the receipt date of the item. This date will be used as the reference for the start of the warranty period.