The User Support Center (CAU) Hours: From 08:00h to 18:30h, Monday to Friday. Summer hours and special periods: From June 1st to September 30th, our service hours will be Monday to Friday, from 8:00 to 15:00 hours. Important notice: No service is offered during the month of August or during the Easter and Christmas periods. For further details, please consult the PTGAS Labor Calendar. In-person assistance: Please request an appointment on our website cau.umh.es Telephone: 96665(8582)

Description: The IT Infrastructure Service has a User Support Center (CAU) whose function is to offer support to UMH users in resolving incidents regarding the University’s inventoried computer equipment and other services offered.

In order to cover all types of incidents and service requests, we have:

• Support Technicians: they provide assistance via telephone and Remote Control, serving as the first level of support.

• Field Technicians: they provide in-person assistance and travel to the different campuses if the incident so requires.

• Specialist Technicians: they provide technical support to the support and field groups when the type of incident or request requires it.

Target Audience: This service is provided to all UMH personnel.

Requirements: Incidents will be resolved and service requests will be attended to regarding the University’s inventoried computer equipment. Personal and non-inventoried equipment are not covered by this service.

Request and/or access to the service: Communication of incidents and service requests must be made through the Incident Reception and Service Request Center. In the event of technical problems preventing access to the UMH website, incidents may be reported by calling extension 8582.