{"id":4243,"date":"2026-02-09T10:11:38","date_gmt":"2026-02-09T09:11:38","guid":{"rendered":"https:\/\/sii.umh.es\/?page_id=4243"},"modified":"2026-03-11T12:14:27","modified_gmt":"2026-03-11T11:14:27","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/en\/acuerdos_marco\/2025_am_08-acuerdo-marco-de-material-informatico-fungible-y-consumibles-de-impresion\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions (2025_AM_08)"},"content":{"rendered":"<p>In this frequently asked questions section, you will find answers to the most common doubts related to placing orders within the 2025_AM_08 \u2013 Framework Agreement for the Supply of IT Consumables and Printing Supplies for the UMH, using the ordering application.<\/p>\n<p><div id=\"accordions-4412\" class=\"accordions-4412 accordions\">\r\n                <div id=\"accordions-lazy-4412\" class=\"accordions-lazy\">\r\n                    <\/div>\r\n        <script>\r\n            jQuery(window).load(function(){\r\n                jQuery('#accordions-lazy-4412').fadeOut();\r\n                jQuery('#accordions-4412 .items').fadeIn();\r\n            });\r\n        <\/script><style type='text\/css'>\r\n        @media only screen and (min-width: 1024px ){\r\n            #accordions-4412 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n        @media only screen and ( min-width: 768px ) and ( max-width: 1023px ) {\r\n            #accordions-4412 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n        @media only screen and ( min-width: 0px ) and ( max-width: 767px ){\r\n            #accordions-4412 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n                    #accordions-4412 .items {display: none;}\r\n            #accordions-4412 .accordions-lazy {\r\n                text-align: center;\r\n                position: absolute;\r\n                top: 50%;\r\n                left: 50%;\r\n                transform: translate(-50%, -50%);\r\n            }\r\n            #accordions-4412 {\r\n                            text-align: left;\r\n                                        background:#ffffff url() repeat scroll 0 0;\r\n                                    position: relative;\r\n        }\r\n        #accordions-4412 .accordions-head{\r\n                    background:#eeeeee none repeat scroll 0 0;\r\n                                    outline: none;\r\n        }\r\n        #accordions-4412 .accordions-head-title{\r\n                            color:#353535;\r\n                            font-size:16px;\r\n                }\r\n        #accordions-4412 .accordions-head-title-toggle{\r\n                    color:#353535;\r\n                            font-size:16px;\r\n                }\r\n        #accordions-4412 .accordions-head:hover .accordions-head-title{\r\n                    color:#0a0a0a;\r\n                }\r\n        #accordions-4412 .ui-state-active{\r\n                    background: #d1d1d1;\r\n                    border: none;\r\n        }\r\n        #accordions-4412 .accordion-content{\r\n                            background:#ffffff none repeat scroll 0 0;\r\n                                                    border: none;\r\n        }\r\n        #accordions-4412 .accordion-icons{\r\n                                                                    }\r\n        #accordions-4412 .accordions-head:hover .accordion-icons span{\r\n                    }\r\n            <\/style>\r\n    <div class=\"items\">\r\n                        <div post_id=\"4412\" itemcount=\"0\" header_id=\"header-1733311821280\" id=\"header-1733311821280\" style=\"\" class=\"accordions-head head1733311821280 border-none\" toggle-text=\"\" main-text=\"How can I find the product I need?\">\r\n                                            <span id=\"accordion-icons-1733311821280\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1733311821280\" class=\"accordions-head-title\">How can I find the product I need?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1733311821280 \">\r\n                    <p>To search for a specific product within the file <em>2025_AM_08 for the supply of IT consumables and printing supplies<\/em>, you can perform an initial search using the general search field, or, if you know the product reference, you can search for it directly using the reference search field.<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/2023_AM_03_filtro_02.jpg\" width=\"700\" height=\"108\" \/><\/p>\n<p>To narrow down the search results, you can use the filter by adding <strong>Lot 1 - IT Consumables<\/strong> and the desired <strong>Category<\/strong>. (<a href=\"https:\/\/sii.umh.es\/en\/acuerdos_marco\/acuerdo-marco-para-el-suministro-de-equipamiento-fungible-informatico-de-redes-y-telefonia-para-la-universidad-miguel-hernandez-de-elche\/lotes-y-productos-del-acuerdo-marco-2023_am_03\/\" target=\"_blank\" rel=\"noopener\">from here you can consult the 83 categories available in this framework agreement<\/a>).<\/p>\n<p><img class=\"aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/2023_AM_03_filtro.jpg\" \/><\/p>\n                <\/div>\r\n                                <div post_id=\"4412\" itemcount=\"1\" header_id=\"header-1731419802396\" id=\"header-1731419802396\" style=\"\" class=\"accordions-head head1731419802396 border-none\" toggle-text=\"\" main-text=\"I cannot find an IT consumable product\">\r\n                                            <span id=\"accordion-icons-1731419802396\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1731419802396\" class=\"accordions-head-title\">I cannot find an IT consumable product<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1731419802396 \">\r\n                    <p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/peticionCAU.jpg\" width=\"700\" height=\"238\" \/>If, when using the search engine, you have not found the product you wish to purchase or one that meets the specifications you need, you can request assistance via an <em>IT Request<\/em> at <a href=\"https:\/\/cau.umh.es\" target=\"_blank\" rel=\"noopener\">cau.umh.es<\/a>, and we will contact you.<\/p>\n                <\/div>\r\n                                <div post_id=\"4412\" itemcount=\"2\" header_id=\"header-1733313172770\" id=\"header-1733313172770\" style=\"\" class=\"accordions-head head1733313172770 border-none\" toggle-text=\"\" main-text=\"My order has not arrived yet, how can I contact the company to inquire about the shipping status?\">\r\n                                            <span id=\"accordion-icons-1733313172770\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1733313172770\" class=\"accordions-head-title\">My order has not arrived yet, how can I contact the company to inquire about the shipping status?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1733313172770 \">\r\n                    <p>If you need to contact the supplier regarding a specific order, access the page of the order in question<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/11\/menuPedidos.jpg\" width=\"284\" height=\"281\" \/><\/p>\n<p>At the bottom, you will find a form where you can write your query in the observations field and then press the yellow 'Claim order' button to request more information.<\/p>\n<p><img class=\"alignnone size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/11\/reclamarPedido.jpg\" width=\"771\" height=\"166\" \/><\/p>\n<p>This message will reach the supplier directly, and you will receive the response at the email address indicated in the order details.<\/p>\n                <\/div>\r\n                                <div post_id=\"4412\" itemcount=\"3\" header_id=\"header-1773227181710\" id=\"header-1773227181710\" style=\"\" class=\"accordions-head head1773227181710 border-none\" toggle-text=\"\" main-text=\"What should I do if I have received a damaged item or want to return it?\">\r\n                                            <span id=\"accordion-icons-1773227181710\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1773227181710\" class=\"accordions-head-title\">What should I do if I have received a damaged item or want to return it?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1773227181710 \">\r\n                    <p>An item purchased through this framework agreement may be returned for one of the following reasons:<b><\/b><\/p>\n<ul>\n<li><strong>Justified cause (defective product or non-compliant with the request):<\/strong> returns will be accepted within 30 calendar days following receipt, with the supplier bearing the costs.<\/li>\n<li><strong>Without a specific cause:<\/strong> the petitioner will have 14 calendar days from receipt, provided the product has not been unpacked, with the return costs borne by the petitioner.<\/li>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>In both cases, the return must be processed using the <strong>\"Claim order\"<\/strong> button located at the bottom of the order for which the return is requested.<\/p>\n                <\/div>\r\n                                <div post_id=\"4412\" itemcount=\"4\" header_id=\"header-1773391885296\" id=\"header-1773391885296\" style=\"\" class=\"accordions-head head1773391885296 border-none\" toggle-text=\"\" main-text=\"Do I need to inventory a product if it is listed in the Framework Agreement (FA) for consumables?\">\r\n                                            <span id=\"accordion-icons-1773391885296\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1773391885296\" class=\"accordions-head-title\">Do I need to inventory a product if it is listed in the Framework Agreement (FA) for consumables?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1773391885296 \">\r\n                    <p data-path-to-node=\"3\">The fact that an item (such as hard drives, memory, graphics cards, etc.) is acquired through the FA for consumables does not exempt the obligation to inventory it. Although these components are replaceable and do not alter the nature of the main equipment, their registration depends on heritage and asset regulations.<\/p>\n<p data-path-to-node=\"4\">You must contact the <b data-path-to-node=\"4\" data-index-in-node=\"24\">Asset Management Unit<\/b> for inventorying whenever these two requirements are met after evaluating the offers:<\/p>\n<ol start=\"1\" data-path-to-node=\"5\">\n\u00a0\t<\/p>\n<li>\n<p data-path-to-node=\"5,0,0\">That the unit value is <b data-path-to-node=\"5,0,0\" data-index-in-node=\"26\">over \u20ac300<\/b> (excluding VAT).<\/p>\n<\/li>\n<p>\u00a0\t<\/p>\n<li>\n<p data-path-to-node=\"5,1,0\">That its estimated useful life is <b data-path-to-node=\"5,1,0\" data-index-in-node=\"30\">more than one year<\/b>.<\/p>\n<\/li>\n<\/ol>\n<p data-path-to-node=\"6\">Please remember that, even if the purchasing application does not block the process or require uploading the RC (Budgetary Commitment) in this specific FA, the University's inventory regulations remain mandatory.<\/p>\n                <\/div>\r\n                    <\/div>\r\n    <script>\r\n        jQuery(document).ready(function($){accordions_active_index_4412 = [];        })\r\n    <\/script>    <script>\r\n        jQuery(document).ready(function($){\r\n            accordion_4412  = $(\"#accordions-4412 .items\").accordion({\r\n                event: \"click\",\r\n                collapsible:true,\r\n                heightStyle: \"content\",\r\n                animate: (\"swing\", 1000),\r\n                navigation: true,\r\n                active: 999,\r\n                            });\r\n        })\r\n    <\/script>\r\n                <\/div><\/p>","protected":false},"excerpt":{"rendered":"<p>In this frequently asked questions section, you will find answers to the most common doubts related to placing orders within the 2025_AM_08 \u2013 Framework Agreement for the Supply of IT Consumables and Printing Supplies for the UMH, using the ordering application.<\/p>\n<p>               [&#8230;]<\/p>\n","protected":false},"author":24275,"featured_media":0,"parent":4184,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages\/4243"}],"collection":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/users\/24275"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/comments?post=4243"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages\/4243\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages\/4184"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/media?parent=4243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}