{"id":3643,"date":"2024-12-04T13:01:31","date_gmt":"2024-12-04T12:01:31","guid":{"rendered":"https:\/\/sii.umh.es\/?page_id=3643"},"modified":"2026-02-09T13:14:00","modified_gmt":"2026-02-09T12:14:00","slug":"preguntas-frecuentes-2024_am_01","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/en\/acuerdos_marco\/acuerdo-marco-para-el-suministro-de-consumibles-de-impresion-para-la-universidad-miguel-hernandez-de-elche\/preguntas-frecuentes-2024_am_01\/","title":{"rendered":"Frequently Asked Questions (2024_AM_01)"},"content":{"rendered":"<p>In this frequently asked questions section, you will find answers to the most common doubts related to placing orders within the Framework Agreement <span style=\"text-decoration: underline\">2024_AM_01 for the Supply of printing consumables for the Miguel Hern\u00e1ndez University of Elche<\/span>, using the ordering application.<\/p>\n<p><div id=\"accordions-3634\" class=\"accordions-3634 accordions\">\r\n                <div id=\"accordions-lazy-3634\" class=\"accordions-lazy\">\r\n                    <\/div>\r\n        <script>\r\n            jQuery(window).load(function(){\r\n                jQuery('#accordions-lazy-3634').fadeOut();\r\n                jQuery('#accordions-3634 .items').fadeIn();\r\n            });\r\n        <\/script><style type='text\/css'>\r\n        @media only screen and (min-width: 1024px ){\r\n            #accordions-3634 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n        @media only screen and ( min-width: 768px ) and ( max-width: 1023px ) {\r\n            #accordions-3634 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n        @media only screen and ( min-width: 0px ) and ( max-width: 767px ){\r\n            #accordions-3634 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n                    #accordions-3634 .items {display: none;}\r\n            #accordions-3634 .accordions-lazy {\r\n                text-align: center;\r\n                position: absolute;\r\n                top: 50%;\r\n                left: 50%;\r\n                transform: translate(-50%, -50%);\r\n            }\r\n            #accordions-3634 {\r\n                            text-align: left;\r\n                                        background:#ffffff url() repeat scroll 0 0;\r\n                                    position: relative;\r\n        }\r\n        #accordions-3634 .accordions-head{\r\n                    background:#eeeeee none repeat scroll 0 0;\r\n                                    outline: none;\r\n        }\r\n        #accordions-3634 .accordions-head-title{\r\n                            color:#353535;\r\n                            font-size:16px;\r\n                }\r\n        #accordions-3634 .accordions-head-title-toggle{\r\n                    color:#353535;\r\n                            font-size:16px;\r\n                }\r\n        #accordions-3634 .accordions-head:hover .accordions-head-title{\r\n                    color:#0a0a0a;\r\n                }\r\n        #accordions-3634 .ui-state-active{\r\n                    background: #d1d1d1;\r\n                    border: none;\r\n        }\r\n        #accordions-3634 .accordion-content{\r\n                            background:#ffffff none repeat scroll 0 0;\r\n                                                    border: none;\r\n        }\r\n        #accordions-3634 .accordion-icons{\r\n                                                                    }\r\n        #accordions-3634 .accordions-head:hover .accordion-icons span{\r\n                    }\r\n            <\/style>\r\n    <div class=\"items\">\r\n                        <div post_id=\"3634\" itemcount=\"0\" header_id=\"header-1733311821280\" id=\"header-1733311821280\" style=\"\" class=\"accordions-head head1733311821280 border-none\" toggle-text=\"\" main-text=\"\u00bfC\u00f3mo puedo encontrar el producto que necesito?\">\r\n                                            <span id=\"accordion-icons-1733311821280\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1733311821280\" class=\"accordions-head-title\">\u00bfC\u00f3mo puedo encontrar el producto que necesito?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1733311821280 \">\r\n                    <p>Para buscar un producto espec\u00edfico dentro del expediente <em>2024_AM_01 de suministro de consumibles de impresi\u00f3n<\/em>, podemos realizar una b\u00fasqueda inicial utilizando el campo de b\u00fasqueda general, o bien, si conocemos la referencia del producto, podemos buscarlo directamente utilizando el campo de b\u00fasqueda por referencia.<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/2023_AM_03_filtro_02.jpg\" width=\"700\" height=\"108\" \/><\/p>\n<p>Para acortar los resultados de la b\u00fasqueda, podemos utilizar el filtro a\u00f1adiendo el <strong>Lote 1 - Consumibles de impresi\u00f3n<\/strong> y la <strong>Categor\u00eda <\/strong>deseada. (<a href=\"https:\/\/sii.umh.es\/acuerdos_marco\/acuerdo-marco-para-el-suministro-de-consumibles-de-impresion-para-la-universidad-miguel-hernandez-de-elche\/lotes-y-productos-del-acuerdo-marco-2024_am_01\/\" target=\"_blank\" rel=\"noopener\">desde aqu\u00ed puedes consultar las 4 categor\u00edas disponibles en este acuerdo marco<\/a>).<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/2024_AM_01_filtro.jpg\" width=\"700\" height=\"210\" \/><\/p>\n                <\/div>\r\n                                <div post_id=\"3634\" itemcount=\"1\" header_id=\"header-1731419802396\" id=\"header-1731419802396\" style=\"\" class=\"accordions-head head1731419802396 border-none\" toggle-text=\"\" main-text=\"No encuentro un consumible de impresi\u00f3n en el cat\u00e1logo\">\r\n                                            <span id=\"accordion-icons-1731419802396\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1731419802396\" class=\"accordions-head-title\">No encuentro un consumible de impresi\u00f3n en el cat\u00e1logo<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1731419802396 \">\r\n                    <p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/peticionCAU.jpg\" width=\"700\" height=\"238\" \/>Si, al utilizar el buscador, no has encontrado el producto que deseas adquirir o uno que cumpla con las caracter\u00edsticas que necesitas, ya sea compatible, original o remanufacturado, puedes solicitar ayuda a trav\u00e9s de una<em> Petici\u00f3n inform\u00e1tica<\/em> desde <a href=\"https:\/\/cau.umh.es\" target=\"_blank\" rel=\"noopener\">cau.umh.es<\/a>, y nos pondremos en contacto contigo.<\/p>\n                <\/div>\r\n                                <div post_id=\"3634\" itemcount=\"2\" header_id=\"header-1733313172770\" id=\"header-1733313172770\" style=\"\" class=\"accordions-head head1733313172770 border-none\" toggle-text=\"\" main-text=\"Mi pedido no ha llegado todavia \u00bfcomo puedo contactar con la empresa para que me informe del estado de env\u00edo?\">\r\n                                            <span id=\"accordion-icons-1733313172770\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1733313172770\" class=\"accordions-head-title\">Mi pedido no ha llegado todavia \u00bfcomo puedo contactar con la empresa para que me informe del estado de env\u00edo?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1733313172770 \">\r\n                    <p>Si necesitas contactar con el proveedor sobre un pedido espec\u00edfico, accede a la p\u00e1gina del pedido en cuesti\u00f3n<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/11\/menuPedidos.jpg\" width=\"284\" height=\"281\" \/><\/p>\n<p>En la parte inferior encontrar\u00e1s un formulario donde puedes escribir tu consulta en el campo de observaciones y, a continuaci\u00f3n, pulsar el bot\u00f3n amarillo 'Reclamar pedido' para solicitar m\u00e1s informaci\u00f3n.<\/p>\n<p><img class=\"alignnone size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/11\/reclamarPedido.jpg\" width=\"771\" height=\"166\" \/><\/p>\n<p>Este mensaje llegar\u00e1 directamente al proveedor, y recibir\u00e1s la respuesta en el correo indicado en los datos del pedido.<\/p>\n                <\/div>\r\n                    <\/div>\r\n    <script>\r\n        jQuery(document).ready(function($){accordions_active_index_3634 = [];        })\r\n    <\/script>    <script>\r\n        jQuery(document).ready(function($){\r\n            accordion_3634  = $(\"#accordions-3634 .items\").accordion({\r\n                event: \"click\",\r\n                collapsible:true,\r\n                heightStyle: \"content\",\r\n                animate: (\"swing\", 1000),\r\n                navigation: true,\r\n                active: 999,\r\n                            });\r\n        })\r\n    <\/script>\r\n                <\/div><\/p>","protected":false},"excerpt":{"rendered":"<p>In this frequently asked questions section, you will find answers to the most common doubts related to placing orders within the Framework Agreement 2024_AM_01 for the Supply of printing consumables for the Miguel Hern\u00e1ndez University of Elche, using the ordering application.<\/p>\n<p>               [&#8230;]<\/p>\n","protected":false},"author":24275,"featured_media":0,"parent":3513,"menu_order":32,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages\/3643"}],"collection":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/users\/24275"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/comments?post=3643"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages\/3643\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/pages\/3513"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/en\/wp-json\/wp\/v2\/media?parent=3643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}