{"id":3689,"date":"2025-01-23T14:38:21","date_gmt":"2025-01-23T13:38:21","guid":{"rendered":"https:\/\/sii.umh.es\/?p=3689"},"modified":"2026-02-09T13:01:35","modified_gmt":"2026-02-09T12:01:35","slug":"activacion-de-encuestas-telefonicas-en-las-llamadas-al-cau","status":"publish","type":"post","link":"https:\/\/sii.umh.es\/ca\/2025\/01\/23\/activacion-de-encuestas-telefonicas-en-las-llamadas-al-cau\/","title":{"rendered":"Activaci\u00f3 d&#8217;enquestes telef\u00f2niques en les telefonades al CAU"},"content":{"rendered":"<p><\/p>\n<div> <a href=\"https:\/\/sii.umh.es\/files\/2025\/01\/image.png\"><img loading=\"lazy\" class=\"alignnone size-medium wp-image-3695\" src=\"https:\/\/sii.umh.es\/files\/2025\/01\/image-300x200.png\" alt=\"\" width=\"300\" height=\"200\" srcset=\"https:\/\/sii.umh.es\/files\/2025\/01\/image-300x200.png 300w, https:\/\/sii.umh.es\/files\/2025\/01\/image-1024x683.png 1024w, https:\/\/sii.umh.es\/files\/2025\/01\/image-768x512.png 768w, https:\/\/sii.umh.es\/files\/2025\/01\/image-1536x1024.png 1536w, https:\/\/sii.umh.es\/files\/2025\/01\/image-2048x1365.png 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400\">Des del Servei d&#8217;Infraestructura Inform\u00e0tica (SII) s&#8217;ha implementat un sistema d&#8217;enquestes de valoraci\u00f3 que s&#8217;activa autom\u00e0ticament en finalitzar les telefonades rebudes en el n\u00famero 8582. Aquest sistema t\u00e9 com a objectiu <\/span><b>disposar d&#8217;un major feedback<\/b><span style=\"font-weight: 400\"> i millorar la qualitat del servei oferit, recollint l&#8217;opini\u00f3 dels usuaris de manera r\u00e0pida i efica\u00e7.<\/span><\/p>\n<p><b>Com funciona?<\/b><b> <\/b><span style=\"font-weight: 400\">Al final de cada telefonada, s&#8217;informa els usuaris que podran participar en una breu enquesta. <\/span><b>L&#8217;enquesta consta d&#8217;una sola pregunta<\/b><span style=\"font-weight: 400\">, en la qual es demana a l&#8217;usuari que valore l&#8217;atenci\u00f3 telef\u00f2nica rebuda en una escala de l&#8217;1 al 5. Aquest proc\u00e9s \u00e9s <\/span><b>completament voluntari<\/b><span style=\"font-weight: 400\"> i des del Servei d&#8217;Infraestructura Inform\u00e0tica us animem als usuaris del CAU a participar en aquesta iniciativa ja que d&#8217;ella obtindrem els seg\u00fcents beneficis:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><b>Millora cont\u00ednua del servei<\/b><span style=\"font-weight: 400\">: Les valoracions ajudaran a identificar \u00e0rees de millora en l&#8217;atenci\u00f3 telef\u00f2nica i a implementar ajustos que optimitzen l&#8217;experi\u00e8ncia.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Participaci\u00f3 \u00e0gil<\/b><span style=\"font-weight: 400\">: En ser una enquesta breu i directa, no suposa una c\u00e0rrega addicional per a l&#8217;usuari i garanteix una alta taxa de resposta.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Feedback en temps real<\/b><span style=\"font-weight: 400\">: El SII podr\u00e0 disposar d&#8217;informaci\u00f3 immediata sobre la satisfacci\u00f3 dels usuaris, la qual cosa permetr\u00e0 reaccionar de manera m\u00e9s eficient davant possibles incid\u00e8ncies.<\/span><\/li>\n<li style=\"font-weight: 400\"><b>Comprom\u00eds amb la qualitat<\/b><span style=\"font-weight: 400\">: Aquest sistema refor\u00e7a el comprom\u00eds de la UMH amb l&#8217;excel\u00b7l\u00e8ncia en l&#8217;atenci\u00f3 al p\u00fablic.<\/span><\/li>\n<\/ul><\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Des del Servei d&#8217;Infraestructura Inform\u00e0tica (SII) s&#8217;ha implementat un sistema d&#8217;enquestes de valoraci\u00f3 que s&#8217;activa autom\u00e0ticament en finalitzar les telefonades rebudes en el n\u00famero 8582. Aquest sistema t\u00e9 com a objectiu disposar d&#8217;un major feedback i millorar la qualitat del servei oferit, recollint l&#8217;opini\u00f3 dels usuaris de manera r\u00e0pida i efica\u00e7.<br \/>\nCom funciona? Al final [&#8230;]<\/p>\n","protected":false},"author":24275,"featured_media":3695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":""},"categories":[3541],"tags":[],"_links":{"self":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/posts\/3689"}],"collection":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/users\/24275"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/comments?post=3689"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/posts\/3689\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media\/3695"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media?parent=3689"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/categories?post=3689"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/tags?post=3689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}