{"id":4243,"date":"2026-02-09T10:11:38","date_gmt":"2026-02-09T09:11:38","guid":{"rendered":"https:\/\/sii.umh.es\/?page_id=4243"},"modified":"2026-03-11T12:14:27","modified_gmt":"2026-03-11T11:14:27","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/ca\/acuerdos_marco\/2025_am_08-acuerdo-marco-de-material-informatico-fungible-y-consumibles-de-impresion\/preguntas-frecuentes\/","title":{"rendered":"Preguntes freq\u00fcents (2025_AM_08)"},"content":{"rendered":"<p>En esta secci\u00f3 de preguntes freq\u00fcents trobar\u00e0s respostes als dubtes m\u00e9s comuns relacionats amb la realitzaci\u00f3 de comandes dins del 2025_AM_08 \u2013 Acord Marc per al Subministrament de Material Inform\u00e0tic Fungible i Consumibles d&#8217;Impressi\u00f3 per a la UMH, utilitzant l&#8217;aplicaci\u00f3 de comandes.<\/p>\n<p><div id=\"accordions-4409\" class=\"accordions-4409 accordions\">\r\n                <div id=\"accordions-lazy-4409\" class=\"accordions-lazy\">\r\n                    <\/div>\r\n        <script>\r\n            jQuery(window).load(function(){\r\n                jQuery('#accordions-lazy-4409').fadeOut();\r\n                jQuery('#accordions-4409 .items').fadeIn();\r\n            });\r\n        <\/script><style type='text\/css'>\r\n        @media only screen and (min-width: 1024px ){\r\n            #accordions-4409 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n        @media only screen and ( min-width: 768px ) and ( max-width: 1023px ) {\r\n            #accordions-4409 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n        @media only screen and ( min-width: 0px ) and ( max-width: 767px ){\r\n            #accordions-4409 {\r\n                            width: 100%;\r\n                        }\r\n        }\r\n                    #accordions-4409 .items {display: none;}\r\n            #accordions-4409 .accordions-lazy {\r\n                text-align: center;\r\n                position: absolute;\r\n                top: 50%;\r\n                left: 50%;\r\n                transform: translate(-50%, -50%);\r\n            }\r\n            #accordions-4409 {\r\n                            text-align: left;\r\n                                        background:#ffffff url() repeat scroll 0 0;\r\n                                    position: relative;\r\n        }\r\n        #accordions-4409 .accordions-head{\r\n                    background:#eeeeee none repeat scroll 0 0;\r\n                                    outline: none;\r\n        }\r\n        #accordions-4409 .accordions-head-title{\r\n                            color:#353535;\r\n                            font-size:16px;\r\n                }\r\n        #accordions-4409 .accordions-head-title-toggle{\r\n                    color:#353535;\r\n                            font-size:16px;\r\n                }\r\n        #accordions-4409 .accordions-head:hover .accordions-head-title{\r\n                    color:#0a0a0a;\r\n                }\r\n        #accordions-4409 .ui-state-active{\r\n                    background: #d1d1d1;\r\n                    border: none;\r\n        }\r\n        #accordions-4409 .accordion-content{\r\n                            background:#ffffff none repeat scroll 0 0;\r\n                                                    border: none;\r\n        }\r\n        #accordions-4409 .accordion-icons{\r\n                                                                    }\r\n        #accordions-4409 .accordions-head:hover .accordion-icons span{\r\n                    }\r\n            <\/style>\r\n    <div class=\"items\">\r\n                        <div post_id=\"4409\" itemcount=\"0\" header_id=\"header-1733311821280\" id=\"header-1733311821280\" style=\"\" class=\"accordions-head head1733311821280 border-none\" toggle-text=\"\" main-text=\"\u00bfCom puc trobar el producte que necessite?\">\r\n                                            <span id=\"accordion-icons-1733311821280\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1733311821280\" class=\"accordions-head-title\">\u00bfCom puc trobar el producte que necessite?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1733311821280 \">\r\n                    <p>Per a buscar un producte espec\u00edfic dins de l'expedient <em>2025_AM_08 de subministrament de material fungible inform\u00e0tic i consumibles d'impressi\u00f3<\/em>, podem realitzar una cerca inicial utilitzant el camp de cerca general, o b\u00e9, si coneixem la refer\u00e8ncia del producte, podem buscar-lo directament utilitzant el camp de cerca per refer\u00e8ncia.<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/2023_AM_03_filtro_02.jpg\" width=\"700\" height=\"108\" \/><\/p>\n<p>Per a acurtar els resultats de la cerca, podem utilitzar el filtre afegint el <strong>Lot 1 - Consumibles d'inform\u00e0tica<\/strong> i la <strong>Categoria <\/strong>desitjada. (<a href=\"https:\/\/sii.umh.es\/ca\/acuerdos_marco\/acuerdo-marco-para-el-suministro-de-equipamiento-fungible-informatico-de-redes-y-telefonia-para-la-universidad-miguel-hernandez-de-elche\/lotes-y-productos-del-acuerdo-marco-2023_am_03\/\" target=\"_blank\" rel=\"noopener\">des d'ac\u00ed pots consultar les 83 categories disponibles en este acord marc<\/a>).<\/p>\n<p><img class=\"aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/2023_AM_03_filtro.jpg\" \/><\/p>\n                <\/div>\r\n                                <div post_id=\"4409\" itemcount=\"1\" header_id=\"header-1731419802396\" id=\"header-1731419802396\" style=\"\" class=\"accordions-head head1731419802396 border-none\" toggle-text=\"\" main-text=\"No trobe un producte de material fungible inform\u00e0tic\">\r\n                                            <span id=\"accordion-icons-1731419802396\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1731419802396\" class=\"accordions-head-title\">No trobe un producte de material fungible inform\u00e0tic<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1731419802396 \">\r\n                    <p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/12\/peticionCAU.jpg\" width=\"700\" height=\"238\" \/>Si, en utilitzar el cercador, no has trobat el producte que desitges adquirir o un que complisca amb les caracter\u00edstiques que necessites, pots sol\u00b7licitar ajuda a trav\u00e9s d'una <em>Petici\u00f3 inform\u00e0tica<\/em> des de <a href=\"https:\/\/cau.umh.es\" target=\"_blank\" rel=\"noopener\">cau.umh.es<\/a>, i ens posarem en contacte amb tu.<\/p>\n                <\/div>\r\n                                <div post_id=\"4409\" itemcount=\"2\" header_id=\"header-1733313172770\" id=\"header-1733313172770\" style=\"\" class=\"accordions-head head1733313172770 border-none\" toggle-text=\"\" main-text=\"El meu enviament no ha arribat encara, com puc contactar amb l&#039;empresa perqu\u00e8 m&#039;informe de l&#039;estat de l&#039;enviament?\">\r\n                                            <span id=\"accordion-icons-1733313172770\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1733313172770\" class=\"accordions-head-title\">El meu enviament no ha arribat encara, com puc contactar amb l'empresa perqu\u00e8 m'informe de l'estat de l'enviament?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1733313172770 \">\r\n                    <p>Si necessites contactar amb el prove\u00efdor sobre una comanda espec\u00edfica, accedeix a la p\u00e0gina de la comanda en q\u00fcesti\u00f3<\/p>\n<p><img class=\"size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/11\/menuPedidos.jpg\" width=\"284\" height=\"281\" \/><\/p>\n<p>En la part inferior trobar\u00e0s un formulari on pots escriure la teua consulta en el camp d'observacions i, a continuaci\u00f3, pr\u00e9mer el bot\u00f3 groc 'Reclamar comanda' per a sol\u00b7licitar m\u00e9s informaci\u00f3.<\/p>\n<p><img class=\"alignnone size-medium aligncenter\" src=\"https:\/\/sii.umh.es\/files\/2024\/11\/reclamarPedido.jpg\" width=\"771\" height=\"166\" \/><\/p>\n<p>Este missatge arribar\u00e0 directament al prove\u00efdor, i rebr\u00e0s la resposta en el correu indicat en les dades de la comanda.<\/p>\n                <\/div>\r\n                                <div post_id=\"4409\" itemcount=\"3\" header_id=\"header-1773391823449\" id=\"header-1773391823449\" style=\"\" class=\"accordions-head head1773391823449 border-none\" toggle-text=\"\" main-text=\"\u00bfHe d&#039;inventariar un producte si est\u00e0 catalogat en l&#039;Acord Marc (AM) de material fungible?\">\r\n                                            <span id=\"accordion-icons-1773391823449\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1773391823449\" class=\"accordions-head-title\">\u00bfHe d'inventariar un producte si est\u00e0 catalogat en l'Acord Marc (AM) de material fungible?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1773391823449 \">\r\n                    <p data-path-to-node=\"3\">El fet que un article (com ara discos durs, mem\u00f2ries, targetes gr\u00e0fiques, etc.) s'adquirisca a trav\u00e9s de l'AM de material fungible no exclou de l'obligaci\u00f3 d'inventariar-lo. Encara que estos components siguen substitu\u00efbles i no alteren la naturalesa de l'equip principal, el seu registre dep\u00e9n de la normativa de patrimoni.<\/p>\n<p data-path-to-node=\"4\">S'ha de comunicar amb la <b data-path-to-node=\"4\" data-index-in-node=\"24\">Unitat de Patrimoni<\/b> per a l'inventariat sempre que es complisquen estos dos requisits despr\u00e9s de valorar les ofertes:<\/p>\n<ol start=\"1\" data-path-to-node=\"5\">\n\u00a0\t<\/p>\n<li>\n<p data-path-to-node=\"5,0,0\">Que el valor unitari siga <b data-path-to-node=\"5,0,0\" data-index-in-node=\"26\">superior a 300 \u20ac<\/b> (IVA excl\u00f2s).<\/p>\n<\/li>\n<p>\u00a0\t<\/p>\n<li>\n<p data-path-to-node=\"5,1,0\">Que la seua vida \u00fatil estimada siga <b data-path-to-node=\"5,1,0\" data-index-in-node=\"30\">superior a un any<\/b>.<\/p>\n<\/li>\n<\/ol>\n<p data-path-to-node=\"6\">Recorde que, encara que l'aplicaci\u00f3 de comandes no bloquege el proc\u00e9s ni obligue a pujar el RC en este AM espec\u00edfic, la normativa d'inventari de la Universitat continua sent d'obligat compliment.<\/p>\n                <\/div>\r\n                                <div post_id=\"4409\" itemcount=\"4\" header_id=\"header-1773227181710\" id=\"header-1773227181710\" style=\"\" class=\"accordions-head head1773227181710 border-none\" toggle-text=\"\" main-text=\"Qu\u00e8 he de fer si he rebut un article en mal estat o vull retornar-lo?\">\r\n                                            <span id=\"accordion-icons-1773227181710\" class=\"accordion-icons\">\r\n                            <span class=\"accordion-icon-active accordion-plus\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\r\n                            <span class=\"accordion-icon-inactive accordion-minus\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\r\n                        <\/span>\r\n                        <span id=\"header-text-1773227181710\" class=\"accordions-head-title\">Qu\u00e8 he de fer si he rebut un article en mal estat o vull retornar-lo?<\/span>\r\n                                        <\/div>\r\n                <div class=\"accordion-content content1773227181710 \">\r\n                    <p>Un article adquirit a trav\u00e9s d'este acord marc pot ser retornat per un dels seg\u00fcents motius:<b><\/b><\/p>\n<ul>\n<li><strong>Causa justificada (producte defectu\u00f3s o no conforme amb el sol\u00b7licitat):<\/strong> s'admetran devolucions durant els 30 dies naturals posteriors a la recepci\u00f3, assumint el prove\u00efdor les despeses.<\/li>\n<li><strong>Sense causa espec\u00edfica:<\/strong> el peticionari disposar\u00e0 de 14 dies naturals des de la recepci\u00f3, sempre que el producte no haja sigut desembalat, essent les despeses de devoluci\u00f3 a c\u00e0rrec del peticionari.<\/li>\n<li style=\"list-style-type: none\">\n<ul>\n<li style=\"list-style-type: none\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>En tots dos casos s'haur\u00e0 de cursar la devoluci\u00f3 a trav\u00e9s del bot\u00f3 <strong>\u00abReclamar comanda\u00bb<\/strong> que se situa en la part inferior de la comanda de la qual es desitja sol\u00b7licitar la devoluci\u00f3.<\/p>\n                <\/div>\r\n                    <\/div>\r\n    <script>\r\n        jQuery(document).ready(function($){accordions_active_index_4409 = [];        })\r\n    <\/script>    <script>\r\n        jQuery(document).ready(function($){\r\n            accordion_4409  = $(\"#accordions-4409 .items\").accordion({\r\n                event: \"click\",\r\n                collapsible:true,\r\n                heightStyle: \"content\",\r\n                animate: (\"swing\", 1000),\r\n                navigation: true,\r\n                active: 999,\r\n                            });\r\n        })\r\n    <\/script>\r\n                <\/div><\/p>","protected":false},"excerpt":{"rendered":"<p>En esta secci\u00f3 de preguntes freq\u00fcents trobar\u00e0s respostes als dubtes m\u00e9s comuns relacionats amb la realitzaci\u00f3 de comandes dins del 2025_AM_08 \u2013 Acord Marc per al Subministrament de Material Inform\u00e0tic Fungible i Consumibles d&#8217;Impressi\u00f3 per a la UMH, utilitzant l&#8217;aplicaci\u00f3 de comandes.<\/p>\n<p>              [&#8230;]<\/p>\n","protected":false},"author":24275,"featured_media":0,"parent":4184,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/4243"}],"collection":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/users\/24275"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/comments?post=4243"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/4243\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/4184"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media?parent=4243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}