{"id":4,"date":"2008-04-23T10:34:25","date_gmt":"2008-04-23T08:34:25","guid":{"rendered":"http:\/\/si.zeus.umh.es\/presentacion\/"},"modified":"2026-08-28T14:54:52","modified_gmt":"2026-08-28T12:54:52","slug":"presentacion","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/ca\/presentacion\/","title":{"rendered":"Presentaci\u00f3"},"content":{"rendered":"<p><\/p>\n<section style=\"width: 100%;max-width: 100%;margin: 0;padding: 28px 0 36px 0;font-family: 'Open Sans', Arial, sans-serif;color: #1f1f1f\"><!-- ===================================================== INTRODUCCI\u00d3N ===================================================== --><\/p>\n<header style=\"width: 100%;margin: 0 0 30px 0\">\n<div style=\"width: 56px;height: 4px;margin: 0 0 18px 0;background-color: #ffe000\" aria-hidden=\"true\"><\/div>\n<h2 style=\"margin: 0 0 16px 0;color: #1f1f1f;font-family: 'Dopamine Regular','Dopamine','Domine',Georgia,serif;line-height: 1.2;font-weight: 400\">Tecnologia i infraestructura per a aprendre, ensenyar, investigar i treballar a la UMH<\/h2>\n<p style=\"width: 100%;margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.75\">El Servei d&#8217;Infraestructura Inform\u00e0tica (SII) proporciona, mant\u00e9 i millora els <strong>serveis, recursos i infraestructures TIC <\/strong>que fan possible gran part de l&#8217;activitat di\u00e0ria de la Universitat Miguel Hern\u00e1ndez d&#8217;Elx.<\/p>\n<\/header>\n<p><!-- ===================================================== IMAGEN ===================================================== --><\/p>\n<div style=\"width: 100%;margin: 0 0 32px 0\">\n<p><img style=\"width: 100%;max-width: 100%;height: auto;margin: 0;border: 0\" src=\"https:\/\/sii.umh.es\/files\/2026\/08\/CATALOGO-SERVICIOS-TIC-UMH.png\" alt=\"Instal\u00b7lacions de la Universitat Miguel Hern\u00e1ndez\" \/><\/p>\n<\/div>\n<p><!-- ===================================================== MENSAJE DESTACADO ===================================================== --><\/p>\n<aside style=\"width: 100%;margin: 0 0 40px 0;padding: 5px 0 5px 18px;border-left: 4px solid #ffe000\">\n<p style=\"margin: 0;color: #1f1f1f;font-size: 18px;line-height: 1.55;font-weight: 600\">Donem resposta a les necessitats de la comunitat universit\u00e0ria mitjan\u00e7ant un equip t\u00e8cnic especialitzat en tots els campus.<\/p>\n<\/aside>\n<p><!-- ===================================================== NUESTRO PROP\u00d3SITO ===================================================== --><\/p>\n<section style=\"width: 100%;margin: 0 0 38px 0\">\n<h2 style=\"margin: 0 0 12px 0;color: #1f1f1f;font-family: 'Dopamine Regular','Dopamine','Domine',Georgia,serif;line-height: 1.25;font-weight: 400\">El nostre prop\u00f2sit<\/h2>\n<p style=\"margin: 0 0 10px 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Facilitar a la comunitat universit\u00e0ria serveis i infraestructures TIC <strong>fiables, segures, accessibles i que responguen a les necessitats <\/strong><strong>i al bon funcionament de la Universitat<\/strong>.<\/p>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Treballem perqu\u00e8 la tecnologia siga f\u00e0cil d&#8217;utilitzar, estiga disponible quan es necessita i evolucione d&#8217;acord amb les noves formes d&#8217;aprendre, ensenyar, investigar, treballar i col\u00b7laborar.<\/p>\n<\/section>\n<p><!-- ===================================================== A QUI\u00c9N DAMOS SERVICIO ===================================================== --><\/p>\n<section style=\"width: 100%;margin: 0 0 46px 0\">\n<h2 style=\"margin: 0 0 12px 0;color: #1f1f1f;font-family: 'Dopamine Regular','Dopamine','Domine',Georgia,serif;line-height: 1.25;font-weight: 400\">A qui donem servei?<\/h2>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Donem suport a <strong>l&#8217;alumnat, el PTGAS i el PDI <\/strong>i, segons el servei, a altres col\u00b7lectius i visitants de la UMH.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">L&#8217;acc\u00e9s i les prestacions disponibles depenen de les condicions i de l&#8217;abast de cada servei.<\/p>\n<\/section>\n<p><!-- ===================================================== QU\u00c9 HACEMOS ===================================================== --><\/p>\n<section style=\"width: 100%;max-width: 100%;margin: 0 0 54px 0\">\n<div style=\"width: 56px;height: 4px;margin: 0 0 18px 0;background-color: #ffe000\" aria-hidden=\"true\"><\/div>\n<h2 style=\"margin: 0 0 10px 0;color: #1f1f1f;font-family: 'Dopamine Regular','Dopamine','Domine',Georgia,serif;line-height: 1.25;font-weight: 400\">Qu\u00e8 fem?<\/h2>\n<p style=\"margin: 0 0 26px 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">La nostra activitat s&#8217;organitza en <strong>6 \u00e0mbits <\/strong>que abasten des de l&#8217;atenci\u00f3 a les persones usu\u00e0ries fins a les infraestructures tecnol\u00f2giques que mantenen connectada i operativa la Universitat.<\/p>\n<p><!-- ================================================= 1 \u00b7 SOPORTE ================================================= --><\/p>\n<div style=\"width: 100%;padding: 22px 0;border-top: 1px solid #dddddd\">\n<h3 style=\"margin: 0 0 7px 0;color: #1f1f1f;font-size: 19px;line-height: 1.4;font-weight: bold\">Suport i atenci\u00f3 a l&#8217;usuari<\/h3>\n<p style=\"margin: 0 0 8px 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">El <strong>Centre d&#8217;Atenci\u00f3 a l&#8217;Usuari (CAU)<\/strong> \u00e9s el principal punt de contacte per a sol\u00b7licitar ajuda, comunicar una incid\u00e8ncia o fer una petici\u00f3 relacionada amb els serveis TIC de la Universitat.<\/p>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Quan una persona contacta amb el CAU mitjan\u00e7ant el formulari, tel\u00e8fon, xat o correu electr\u00f2nic, es genera un tiquet de seguiment i la sol\u00b7licitud s&#8217;assigna a l&#8217;equip t\u00e8cnic corresponent.<\/p>\n<details style=\"width: 100%;margin: 14px 0 0 0\" open=\"\">\n<summary style=\"cursor: pointer;color: #0069a5;font-size: 16px;line-height: 1.5;font-weight: bold\">Veure qu\u00e8 inclou<\/summary>\n<ul style=\"margin: 12px 0 0 0;padding-left: 21px;color: #1f1f1f;font-size: 16px;line-height: 1.7\">\n<li>Consultes, peticions i incid\u00e8ncies TIC.<\/li>\n<li>Diagn\u00f2stic i resoluci\u00f3 de problemes.<\/li>\n<li>Centre d&#8217;ajuda amb <strong>m\u00e9s de 200 guies, tutorials i respostes<\/strong>.<\/li>\n<li>Suport microinform\u00e0tic.<\/li>\n<li>Assist\u00e8ncia remota i presencial quan siga necess\u00e0ria.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<p><!-- ================================================= 2 \u00b7 EQUIPAMIENTO ================================================= --><\/p>\n<div style=\"width: 100%;padding: 22px 0;border-top: 1px solid #dddddd\">\n<h3 style=\"margin: 0 0 7px 0;color: #1f1f1f;font-size: 19px;line-height: 1.4;font-weight: bold\">Equipament, programari i impressi\u00f3<\/h3>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Gestionem i donem suport a l&#8217;equipament inform\u00e0tic i al programari utilitzat en l&#8217;activitat universit\u00e0ria durant les diferents etapes del seu cicle de vida.<\/p>\n<details style=\"width: 100%;margin: 14px 0 0 0\" open=\"\">\n<summary style=\"cursor: pointer;color: #0069a5;font-size: 16px;line-height: 1.5;font-weight: bold\">Veure qu\u00e8 inclou<\/summary>\n<ul style=\"margin: 12px 0 0 0;padding-left: 21px;color: #1f1f1f;font-size: 16px;line-height: 1.7\">\n<li>Equipament inform\u00e0tic del PTGAS i, en els casos previstos, del PDI.<\/li>\n<li>Instal\u00b7laci\u00f3 i manteniment de programari corporatiu.<\/li>\n<li>Llic\u00e8ncies de programari institucional.<\/li>\n<li>Llic\u00e8ncies Campus, per a doc\u00e8ncia o estudiants.<\/li>\n<li>Programari disponible per als diferents col\u00b7lectius.<\/li>\n<li>Servei centralitzat d&#8217;impressi\u00f3 per a PTGAS \/ PDI.<\/li>\n<li>Alta, manteniment, renovaci\u00f3 i baixa d&#8217;equipament inform\u00e0tic.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<p><!-- ================================================= 3 \u00b7 REDES ================================================= --><\/p>\n<div style=\"width: 100%;padding: 22px 0;border-top: 1px solid #dddddd\">\n<h3 style=\"margin: 0 0 7px 0;color: #1f1f1f;font-size: 19px;line-height: 1.4;font-weight: bold\">Xarxes i comunicacions<\/h3>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Proporcionem la connectivitat i els serveis de comunicacions necessaris per a treballar, estudiar i col\u00b7laborar des dels campus de la UMH.<\/p>\n<details style=\"width: 100%;margin: 14px 0 0 0\" open=\"\">\n<summary style=\"cursor: pointer;color: #0069a5;font-size: 16px;line-height: 1.5;font-weight: bold\">Veure qu\u00e8 inclou<\/summary>\n<ul style=\"margin: 12px 0 0 0;padding-left: 21px;color: #1f1f1f;font-size: 16px;line-height: 1.7\">\n<li>Xarxa cablejada.<\/li>\n<li>Wi-Fi.<\/li>\n<li>Acc\u00e9s remot als recursos de la Universitat.<\/li>\n<li>Telefonia fixa.<\/li>\n<li>Telefonia m\u00f2bil.<\/li>\n<li>Videoconfer\u00e8ncia.<\/li>\n<li>Infraestructura i serveis de comunicacions.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<p><!-- ================================================= 4 \u00b7 DOCENCIA ================================================= --><\/p>\n<div style=\"width: 100%;padding: 22px 0;border-top: 1px solid #dddddd\">\n<h3 style=\"margin: 0 0 7px 0;color: #1f1f1f;font-size: 19px;line-height: 1.4;font-weight: bold\">Aules i espais per a la doc\u00e8ncia<\/h3>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Gestionem els recursos tecnol\u00f2gics que donen suport a la doc\u00e8ncia i a altres activitats en aules, laboratoris i espais de la UMH.<\/p>\n<details style=\"width: 100%;margin: 14px 0 0 0\" open=\"\">\n<summary style=\"cursor: pointer;color: #0069a5;font-size: 16px;line-height: 1.5;font-weight: bold\">Veure qu\u00e8 inclou<\/summary>\n<ul style=\"margin: 12px 0 0 0;padding-left: 21px;color: #1f1f1f;font-size: 16px;line-height: 1.7\">\n<li>Equipament inform\u00e0tic d&#8217;aules docents.<\/li>\n<li>Equipament de laboratoris docents.<\/li>\n<li>Pantalles interactives i mitjans audiovisuals.<\/li>\n<li>Recursos i programari per a la doc\u00e8ncia.<\/li>\n<li>Escriptoris i entorns virtuals.<\/li>\n<li>Manteniment dels recursos tecnol\u00f2gics associats a aquests espais.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<p><!-- ================================================= 5 \u00b7 SISTEMAS ================================================= --><\/p>\n<div style=\"width: 100%;padding: 22px 0;border-top: 1px solid #dddddd\">\n<h3 style=\"margin: 0 0 7px 0;color: #1f1f1f;font-size: 19px;line-height: 1.4;font-weight: bold\">Sistemes i infraestructura tecnol\u00f2gica<\/h3>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Gestionem la infraestructura tecnol\u00f2gica que permet prestar els serveis TIC i mantindre operatius els sistemes de la Universitat.<\/p>\n<details style=\"width: 100%;margin: 14px 0 0 0\" open=\"\">\n<summary style=\"cursor: pointer;color: #0069a5;font-size: 16px;line-height: 1.5;font-weight: bold\">Veure qu\u00e8 inclou<\/summary>\n<ul style=\"margin: 12px 0 0 0;padding-left: 21px;color: #1f1f1f;font-size: 16px;line-height: 1.7\">\n<li>Centres de Processament de Dades (CPD) d&#8217;Elx i Sant Joan d&#8217;Alacant.<\/li>\n<li>Sistemes i servidors.<\/li>\n<li>Emmagatzematge.<\/li>\n<li>Bases de dades corporatives.<\/li>\n<li>Infraestructura que dona suport als serveis i aplicacions TIC.<\/li>\n<li>Continu\u00eftat, disponibilitat i evoluci\u00f3 de la infraestructura tecnol\u00f2gica.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<p><!-- ================================================= 6 \u00b7 COMPRAS ================================================= --><\/p>\n<div style=\"width: 100%;padding: 22px 0;border-top: 1px solid #dddddd\">\n<h3 style=\"margin: 0 0 7px 0;color: #1f1f1f;font-size: 19px;line-height: 1.4;font-weight: bold\">Compres i contractaci\u00f3 TIC<\/h3>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Centralitzem i donem suport a <strong>l&#8217;adquisici\u00f3 d&#8217;equipament, subministraments i serveis TIC <\/strong>per a facilitar una contractaci\u00f3 eficient, homog\u00e8nia i adaptada a les necessitats de la Universitat.<\/p>\n<details style=\"width: 100%;margin: 14px 0 0 0\" open=\"\">\n<summary style=\"cursor: pointer;color: #0069a5;font-size: 16px;line-height: 1.5;font-weight: bold\">Veure qu\u00e8 inclou<\/summary>\n<ul style=\"margin: 12px 0 0 0;padding-left: 21px;color: #1f1f1f;font-size: 16px;line-height: 1.7\">\n<li>Acords marc.<\/li>\n<li>Sistemes din\u00e0mics d&#8217;adquisici\u00f3.<\/li>\n<li>Suport t\u00e8cnic en la preparaci\u00f3 i tramitaci\u00f3 d&#8217;adquisicions TIC.<\/li>\n<li>Informaci\u00f3 i assessorament per a les compres del PDI i PTGAS.<\/li>\n<\/ul>\n<\/details>\n<\/div>\n<\/section>\n<p><!-- ===================================================== CONOCE NUESTROS SERVICIOS ===================================================== --><\/p>\n<section style=\"width: 100%;margin: 0 0 56px 0;padding: 0\">\n<div style=\"width: 56px;height: 4px;margin: 0 0 18px 0;background-color: #ffe000\" aria-hidden=\"true\"><\/div>\n<h2 style=\"margin: 0 0 10px 0;color: #1f1f1f;font-family: 'Dopamine Regular','Dopamine','Domine',Georgia,serif;line-height: 1.25;font-weight: 400\">Coneix els nostres serveis<\/h2>\n<p style=\"margin: 0 0 18px 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Consulta els serveis i recursos TIC disponibles i troba l&#8217;opci\u00f3 m\u00e9s adequada per a cada necessitat.<\/p>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\"><a href=\"https:\/\/sii.umh.es\/servicios\/\"><br \/>\n<strong>Consultar el cat\u00e0leg de serveis \u2192<\/strong><br \/>\n<\/a><\/p>\n<\/section>\n<p><!-- ===================================================== NECESITAS AYUDA ===================================================== --><\/p>\n<section style=\"width: 100%;margin: 0;padding: 0 0 12px 0\">\n<div style=\"width: 56px;height: 4px;margin: 0 0 18px 0;background-color: #ffe000\" aria-hidden=\"true\"><\/div>\n<h2 style=\"margin: 0 0 10px 0;color: #1f1f1f;font-family: 'Dopamine Regular','Dopamine','Domine',Georgia,serif;line-height: 1.25;font-weight: 400\">Necessites ajuda?<\/h2>\n<p style=\"margin: 0 0 18px 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\">Sol\u00b7licita un servei, comunica una incid\u00e8ncia o consulta tutorials i guies per a resoldre dubtes freq\u00fcents.<\/p>\n<p style=\"margin: 0 0 16px 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\"><a href=\"https:\/\/cau.umh.es\/\"><br \/>\n<strong>Accedir al CAU \u2192<\/strong><br \/>\n<\/a><\/p>\n<p style=\"margin: 0;color: #1f1f1f;font-size: 16px;line-height: 1.7\"><a href=\"https:\/\/tickb.umh.es\/\"><br \/>\n<strong>Anar al Centre d&#8217;ajuda \u2192<\/strong><br \/>\n<\/a><\/p>\n<\/section>\n<\/section>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Tecnologia i infraestructura per a aprendre, ensenyar, investigar i treballar a la UMH<br \/>\nEl Servei d&#8217;Infraestructura Inform\u00e0tica (SII) proporciona, mant\u00e9 i millora els serveis, recursos i infraestructures TIC que fan possible gran part de l&#8217;activitat di\u00e0ria de la Universitat Miguel Hern\u00e1ndez d&#8217;Elx.<\/p>\n<p>Donem resposta a les necessitats de la comunitat universit\u00e0ria mitjan\u00e7ant un equip t\u00e8cnic especialitzat en [&#8230;]<\/p>\n","protected":false},"author":61,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/4"}],"collection":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}