{"id":341,"date":"2011-04-11T11:12:32","date_gmt":"2011-04-11T09:12:32","guid":{"rendered":"http:\/\/si.zeus.umh.es\/?page_id=341"},"modified":"2026-01-30T17:37:24","modified_gmt":"2026-01-30T16:37:24","slug":"soporte-y-resolucion-de-incidencias","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/ca\/soporte-y-resolucion-de-incidencias\/","title":{"rendered":"Suport i resoluci\u00f3 d&#8217;incid\u00e8ncies (CAU)"},"content":{"rendered":"<p><\/p>\n<table style=\"border: none;\">\n<tbody>\n<tr style=\"border-bottom: none;\">\n<td style=\"width: 220px; vertical-align: baseline;\"><img loading=\"lazy\" width=\"195\" height=\"300\" class=\"size-medium wp-image-399 alignleft\" style=\"width: 195px; height: 300px;\" title=\"cau\" src=\"https:\/\/si.umh.es\/files\/2011\/07\/cau-195x300.jpg\" alt=\"Soporte\" srcset=\"https:\/\/sii.umh.es\/files\/2011\/07\/cau-195x300.jpg 195w, https:\/\/sii.umh.es\/files\/2011\/07\/cau-667x1024.jpg 667w, https:\/\/sii.umh.es\/files\/2011\/07\/cau.jpg 684w\" sizes=\"(max-width: 195px) 100vw, 195px\" \/><\/td>\n<td style=\"vertical-align: top;\">\n<p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">El Centre d&#8217;Atenci\u00f3 a l&#8217;Usuari (CAU)<\/b><\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">Horari:<\/b> De 08:00h a 18:30h de dilluns a divendres.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Horari d&#8217;estiu i per\u00edodes especials:<\/b> Des de l&#8217;1 de juny fins al 30 de setembre, el nostre horari d&#8217;atenci\u00f3 ser\u00e0 de dilluns a divendres, de 8:00 a 15:00 hores.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Av\u00eds important:<\/b> No s&#8217;ofereix servei durant el mes d&#8217;agost ni durant els per\u00edodes de Setmana Santa i Nadal. Per a m\u00e9s detalls, consulte el <a href=\"https:\/\/servicioptai.umh.es\/unidad-pas\/calendario-laboral-pas\/\">Calendari Laboral PTGAS<\/a>.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,3,0\"><b data-path-to-node=\"8,3,0\" data-index-in-node=\"0\">Atenci\u00f3 presencial:<\/b> Per favor, sol\u00b7licite cita pr\u00e8via en la nostra p\u00e0gina web <a class=\"ng-star-inserted\" href=\"https:\/\/cau.umh.es\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwi4kcHDsrOSAxUAAAAAHQAAAAAQ0wE\">cau.umh.es<\/a><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,4,0\"><b data-path-to-node=\"8,4,0\" data-index-in-node=\"0\">Tel\u00e8fon:<\/b> 96665(8582)<\/p>\n<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">Descripci\u00f3:<\/b> El Servei d&#8217;Infraestructura Inform\u00e0tica disposa d&#8217;un Centre d&#8217;Atenci\u00f3 a l&#8217;Usuari (CAU) la funci\u00f3 del qual \u00e9s oferir suport als usuaris de la UMH en la resoluci\u00f3 d&#8217;incid\u00e8ncies sobre el parc inform\u00e0tic inventariat de la Universitat i sobre la resta de serveis oferts.<\/p>\n<p data-path-to-node=\"12\">Per a poder cobrir tots els tipus d&#8217;incid\u00e8ncies i peticions de servei disposem de:<\/p>\n<ul data-path-to-node=\"13\">\n<li>\n<p data-path-to-node=\"13,0,0\"><b data-path-to-node=\"13,0,0\" data-index-in-node=\"0\">T\u00e8cnics de suport:<\/b> l&#8217;atenci\u00f3 que proporcionen \u00e9s telef\u00f2nica via Control Remot i s\u00f3n el primer nivell de suport.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,1,0\"><b data-path-to-node=\"13,1,0\" data-index-in-node=\"0\">T\u00e8cnics de camp:<\/b> proporcionen atenci\u00f3 presencial i es desplacen als diferents campus si la incid\u00e8ncia ho requereix.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,2,0\"><b data-path-to-node=\"13,2,0\" data-index-in-node=\"0\">T\u00e8cnics especialistes:<\/b> prestaran suport t\u00e8cnic als grups de suport i camp quan el tipus d&#8217;incid\u00e8ncia o petici\u00f3 ho requerisca.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Destinataris:<\/b> Aquest servei es presta a tot el personal de la UMH.<\/p>\n<p data-path-to-node=\"15\"><b data-path-to-node=\"15\" data-index-in-node=\"0\">Requisits:<\/b> Es resoldran incid\u00e8ncies i s&#8217;atendran peticions de servei sobre el parc inform\u00e0tic inventariat de la Universitat. Els equips personals i els no inventariats no estan contemplats dins d&#8217;aquest servei.<\/p>\n<p data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">Sol\u00b7licitud i\/o acc\u00e9s al servei:<\/b> La comunicaci\u00f3 de les incid\u00e8ncies i peticions de servei haur\u00e0 d&#8217;efectuar-se a trav\u00e9s del <a href=\"http:\/\/cau.umh.es\"><b data-path-to-node=\"16\" data-index-in-node=\"122\">Centre de Recepci\u00f3 d&#8217;Incid\u00e8ncies i peticions de servei<\/b><\/a>. En el cas que hi haja problemes t\u00e8cnics que impidisquen l&#8217;acc\u00e9s a la web de la UMH, es podran comunicar les incid\u00e8ncies cridant al tel\u00e8fon <b data-path-to-node=\"16\" data-index-in-node=\"317\">8582<\/b>.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>El Centre d&#8217;Atenci\u00f3 a l&#8217;Usuari (CAU)<\/p>\n<p>Horari: De 08:00h a 18:30h de dilluns a divendres.<\/p>\n<p>Horari d&#8217;estiu i per\u00edodes especials: Des de l&#8217;1 de juny fins al 30 de setembre, el nostre horari d&#8217;atenci\u00f3 ser\u00e0 de dilluns a divendres, de 8:00 a 15:00 hores.<\/p>\n<p>Av\u00eds important: No s&#8217;ofereix servei durant el mes d&#8217;agost ni durant els per\u00edodes de [&#8230;]<\/p>\n","protected":false},"author":61,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/341"}],"collection":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/comments?post=341"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/341\/revisions"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media?parent=341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}