{"id":2636,"date":"2020-07-02T10:10:28","date_gmt":"2020-07-02T08:10:28","guid":{"rendered":"https:\/\/sii.umh.es\/?page_id=2636"},"modified":"2026-01-30T17:48:49","modified_gmt":"2026-01-30T16:48:49","slug":"mejora-continua-del-cau","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/ca\/soporte-y-resolucion-de-incidencias\/mejora-continua-del-cau\/","title":{"rendered":"Millora cont\u00ednua del CAU"},"content":{"rendered":"<p><\/p>\n<p data-path-to-node=\"7\">Es realitzen reunions setmanals de seguiment del servei, en el qual es revisen les dades de la setmana anterior. En elles es tracten temes com ara:<\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,0,0\"><b data-path-to-node=\"8,0,0\" data-index-in-node=\"0\">El nombre de sol\u00b7licituds<\/b> de la setmana registrades en l&#8217;eina de gesti\u00f3.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,1,0\"><b data-path-to-node=\"8,1,0\" data-index-in-node=\"0\">Nombre de telefonades<\/b> rebudes i abandonades.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,2,0\"><b data-path-to-node=\"8,2,0\" data-index-in-node=\"0\">Satisfacci\u00f3 dels usuaris<\/b>, a trav\u00e9s de les enquestes de satisfacci\u00f3 realitzades pels usuaris i registrades en l&#8217;eina de gesti\u00f3. Es revisa el feedback que ens proporcionen els usuaris i es planifiquen telefonades si han reportat una enquesta de satisfacci\u00f3 baixa per a resoldre problemes i millorar la qualitat del servei.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,3,0\"><b data-path-to-node=\"8,3,0\" data-index-in-node=\"0\">Qualitat del Servei<\/b>, es realitza un seguiment dels indicadors de qualitat pactats pel SII en refer\u00e8ncia a l&#8217;atenci\u00f3 als usuaris. Es revisa setmanalment el compliment dels indicadors i s&#8217;estableixen nous procediments de treball en cas necessari per a la correcci\u00f3 de les possibles desviacions.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,4,0\"><b data-path-to-node=\"8,4,0\" data-index-in-node=\"0\">Revisi\u00f3 de l&#8217;exist\u00e8ncia de sol\u00b7licituds<\/b> considerades de llarga duraci\u00f3 en no haver sigut resoltes en els 15 dies seg\u00fcents a la sol\u00b7licitud de l&#8217;usuari.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,5,0\"><b data-path-to-node=\"8,5,0\" data-index-in-node=\"0\">Revisi\u00f3 de diferents temes:<\/b><\/p>\n<ul data-path-to-node=\"8\">\n<li>\n<p data-path-to-node=\"8,5,0\"><b data-path-to-node=\"8,5,0\" data-index-in-node=\"0\">Segons el per\u00edode de l&#8217;any:<\/b> matriculaci\u00f3, inici de curs acad\u00e8mic, etc. sobre els serveis oferits.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,6,0\"><b data-path-to-node=\"8,6,0\" data-index-in-node=\"0\">Procediments nous o revisi\u00f3 dels establerts.<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,7,0\"><b data-path-to-node=\"8,7,0\" data-index-in-node=\"0\">Necessitats d&#8217;articles en TicKB.<\/b><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,8,0\"><b data-path-to-node=\"8,8,0\" data-index-in-node=\"0\">Revisi\u00f3 de canvis<\/b> dels serveis oferits o nous.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"8,9,0\"><b data-path-to-node=\"8,9,0\" data-index-in-node=\"0\">Gesti\u00f3 interna d&#8217;alertes<\/b> i nous serveis o canvis sobre els existents.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Es realitzen reunions setmanals de seguiment del servei, en el qual es revisen les dades de la setmana anterior. En elles es tracten temes com ara:<\/p>\n<p>El nombre de sol\u00b7licituds de la setmana registrades en l&#8217;eina de gesti\u00f3.<\/p>\n<p>Nombre de telefonades rebudes i abandonades.<\/p>\n<p>Satisfacci\u00f3 dels usuaris, a trav\u00e9s de les enquestes de satisfacci\u00f3 realitzades pels usuaris i [&#8230;]<\/p>\n","protected":false},"author":61,"featured_media":0,"parent":341,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/2636"}],"collection":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/comments?post=2636"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/2636\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/341"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media?parent=2636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}