{"id":2624,"date":"2020-07-02T09:56:21","date_gmt":"2020-07-02T07:56:21","guid":{"rendered":"https:\/\/sii.umh.es\/?page_id=2624"},"modified":"2026-01-30T18:02:11","modified_gmt":"2026-01-30T17:02:11","slug":"herramienta-de-gestion-de-solicitudes-jira-service-desk","status":"publish","type":"page","link":"https:\/\/sii.umh.es\/ca\/soporte-y-resolucion-de-incidencias\/herramienta-de-gestion-de-solicitudes-jira-service-desk\/","title":{"rendered":"Eina de gesti\u00f3 de sol\u00b7licituds (cau.umh.es)"},"content":{"rendered":"<p><\/p>\n<p data-path-to-node=\"9\">Per a sol\u00b7licitar suport t\u00e8cnic del CAU es disposa de l&#8217;eina de gesti\u00f3 <a href=\"http:\/\/cau.umh.es\"><b data-path-to-node=\"9\" data-index-in-node=\"71\">cau.umh.es<\/b><\/a> que, en estar relacionada amb la Base de Dades de Coneixement <a href=\"http:\/\/TicKB.umh.es\"><b data-path-to-node=\"9\" data-index-in-node=\"144\">TicKB.umh.es<\/b><\/a>, al mateix temps que escriuen una sol\u00b7licitud se li mostren suggeriments i solucions a la petici\u00f3 plantejada.<\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">Seguiment:<\/b> Cada sol\u00b7licitud al CAU rep un n\u00famero d&#8217;identificaci\u00f3 perqu\u00e8 l&#8217;usuari puga realitzar un seguiment sobre aquesta, veure els comentaris dels t\u00e8cnics i afegir comentaris a la pr\u00f2pia sol\u00b7licitud.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Notificacions:<\/b> Cada canvi en la sol\u00b7licitud se li informa a l&#8217;usuari mitjan\u00e7ant un correu electr\u00f2nic que el mant\u00e9 informat sobre l&#8217;avan\u00e7 d&#8217;aquesta.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,2,0\"><b data-path-to-node=\"10,2,0\" data-index-in-node=\"0\">Finalitzaci\u00f3:<\/b> Una vegada finalitzada la sol\u00b7licitud, l&#8217;usuari rep un missatge comunicant-li-ho i informant de la possibilitat de realitzar una enquesta de satisfacci\u00f3, a trav\u00e9s de la qual es va millorant l&#8217;atenci\u00f3 oferida pel CAU.<\/p>\n<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Per a sol\u00b7licitar suport t\u00e8cnic del CAU es disposa de l&#8217;eina de gesti\u00f3 cau.umh.es que, en estar relacionada amb la Base de Dades de Coneixement TicKB.umh.es, al mateix temps que escriuen una sol\u00b7licitud se li mostren suggeriments i solucions a la petici\u00f3 plantejada.<\/p>\n<p>Seguiment: Cada sol\u00b7licitud al CAU rep un n\u00famero d&#8217;identificaci\u00f3 perqu\u00e8 l&#8217;usuari puga realitzar [&#8230;]<\/p>\n","protected":false},"author":61,"featured_media":0,"parent":341,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/2624"}],"collection":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/users\/61"}],"replies":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/comments?post=2624"}],"version-history":[{"count":0,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/2624\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/pages\/341"}],"wp:attachment":[{"href":"https:\/\/sii.umh.es\/ca\/wp-json\/wp\/v2\/media?parent=2624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}